Tracking order

Order Tracking

At PluMaison, we want you to stay informed about your order from the moment it leaves our warehouse until it arrives at your doorstep. This page explains how to track your shipment and what to do if you need assistance.

How to Track Your Order

1. Locate Your Shipping Confirmation Email

   Once your order has been dispatched, we will send a shipping confirmation email to the address you provided at checkout. This email contains your tracking number and a link to the carrier's tracking page.

2. Find Your Tracking Number

   Your tracking number is a unique code assigned by the shipping carrier. It typically consists of letters and numbers (e.g., 1Z999AA10123456784). You can find it in the shipping confirmation email or in the order details included with your purchase.

3. Enter the Tracking Number on the Carrier's Website

   Click the tracking link in your shipping confirmation email, or visit the carrier's website directly and enter your tracking number in the designated field. This will show you the current status and location of your package.

4. Use a Third-Party Tracking Service (Optional)

   If you prefer a single place to track multiple shipments or want more detailed updates, you can use a reliable third-party tracking website such as 17TRACK.

   How to use 17TRACK:

   • Go to https://www.17track.net .
   • Enter your tracking number in the search box.
   • Click the Track button.
   • View the latest status and movement history of your package.

   17TRACK supports many international carriers and can automatically detect the carrier based on your tracking number.

Tracking Status Meanings

• Order Processed: Your order has been received and is being prepared for shipment.
• Shipped: Your package has left our warehouse and is in the carrier's network.
• In Transit: Your package is on its way to the destination.
• Out for Delivery: Your package is with the local courier and will be delivered soon.
• Delivered: Your package has been successfully delivered to the address provided.
• Exception: There may be a delay or issue with your shipment. Please contact the carrier or our support team for more information.

Tracking Information Not Updating?

Sometimes tracking information may take 24–48 hours to appear after you receive your shipping confirmation email. This is normal, especially during peak seasons. If your tracking status has not updated for more than 5 business days, please contact us at [email protected] with your order number and tracking number, and we will assist you.

Multiple Packages

If your order contains items from different categories (e.g., Shirts, Skirts, Pants & Trousers), they may be shipped separately. You will receive a separate shipping confirmation email with a unique tracking number for each package. Please track each package individually using the instructions above.

Need Help?

If you have any questions about tracking your order or need further assistance, please email us at [email protected]. Our support team will respond as soon as possible.