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Refund policy

Refund Policy

At PluMaison, we are committed to ensuring your satisfaction with every purchase. This Refund Policy outlines the terms and conditions under which refunds may be requested for items purchased from our online store, including Shirts, Skirts, and Pants & Trousers.

1. Eligibility for Refunds

To be eligible for a refund, please ensure that:

  • The request is made within 14 days of receiving your order.
  • The item is unworn, unwashed, and in its original condition with all tags attached.
  • The item is not marked as final sale or non-refundable at the time of purchase.
  • Proof of purchase is provided, such as your order confirmation email.

2. Non-Refundable Items

The following items are not eligible for a refund:

  • Items that have been worn, washed, altered, or damaged by the customer.
  • Items purchased during clearance or promotional events marked as final sale.
  • Gift cards or digital products.

3. How to Request a Refund

To initiate a refund request, please contact our support team at [email protected]. Include your order number, the item(s) you wish to refund, and the reason for the request. Our team will review your request and provide further instructions within 3 business days.

4. Return Shipping

Customers are responsible for the cost of return shipping unless the item received is defective or incorrect. We recommend using a trackable shipping service, as PluMaison is not responsible for items lost or damaged during return transit.

5. Refund Processing

Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 7–10 business days. Please note that processing times may vary depending on your payment provider.

6. Exchanges

At this time, PluMaison does not offer direct exchanges. If you wish to exchange an item, please request a refund and place a new order for the desired item.

7. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at [email protected] with photos of the item and your order number. We will arrange for a replacement or refund at no additional cost to you.

8. Policy Updates

PluMaison reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page and will apply to purchases made after the date of posting.

If you have any questions regarding our Refund Policy, please reach out to us at [email protected]. We are here to help.