Shipping policy
At PluMaison, we are committed to delivering your orders accurately and efficiently. This Shipping Policy outlines the terms and conditions regarding the shipment of Shirts, Skirts, Pants & Trousers purchased from our online store.
Shipping Method
We offer a single shipping method: Standard Shipping. All orders are processed and shipped via this method only. No expedited or alternative shipping options are available at this time.
Shipping Rates
Shipping charges are calculated based on the total weight of your order and the destination address. The exact shipping cost will be displayed at checkout before you complete your purchase.
Please note: We do not offer free shipping on any orders. All shipments are subject to applicable shipping fees.
Order Processing Time
Orders are typically processed within 1–3 business days after payment confirmation. Processing occurs on business days only (Monday through Friday, excluding public holidays). You will receive a confirmation email once your order has been shipped.
Estimated Delivery Time
After processing, Standard Shipping typically delivers within:
- Domestic (within the same country): 5–10 business days
- International: 10–20 business days
Delivery times may vary depending on destination, customs clearance, and carrier delays. PluMaison is not responsible for delays caused by factors beyond our control.
Shipping Destinations
We currently ship to addresses within the countries listed at checkout. If your country is not available as a shipping destination, please contact us at [email protected] for further assistance.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can use this number on the carrier’s website to monitor the status of your delivery. Please allow up to 48 hours for tracking information to become active.
Incorrect or Incomplete Addresses
Please ensure that your shipping address is accurate and complete. PluMaison is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If you need to correct your address after placing an order, please contact us immediately at [email protected]. We will make every effort to update your information before shipment, but we cannot guarantee changes once processing has begun.
Lost, Stolen, or Damaged Packages
PluMaison is not liable for packages that are lost, stolen, or damaged after they have been handed over to the carrier. If your package is lost or damaged during transit, please contact the carrier directly to file a claim. You may also reach out to us at [email protected] for assistance, and we will help where possible.
Customs, Duties, and Taxes
For international orders, customs duties, taxes, and import fees may apply upon arrival in your country. These charges are the responsibility of the recipient. PluMaison has no control over these fees and cannot predict their amount. Please contact your local customs office for more information.
Returns and Shipping
If you wish to return an item, please refer to our Return Policy for detailed instructions. Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped or defective product).
Contact Us
If you have any questions about our Shipping Policy or your order’s shipment, please email us at [email protected]. We aim to respond within 1–2 business days.