FAQ
Orders & Shopping
How do I place an order?
Simply browse our collections, select your preferred size and color, and add the items to your cart. Once you are ready, proceed to checkout and follow the steps to complete your purchase. You will receive an order confirmation by email once your order has been successfully placed.
Do I need an account to shop at PluMaison?
No. PluMaison does not require you to create an account. You can browse and place orders as a guest. All order-related communication will be sent to the email address you provide at checkout.
Can I modify or cancel my order after placing it?
If you need to modify or cancel your order, please contact us as soon as possible at [email protected]. We will do our best to accommodate your request. However, once an order has been processed or shipped, changes may no longer be possible.
How can I check the status of my order?
After your order is shipped, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery. If you have any questions about your order status, feel free to reach out to us at [email protected].
Sizing & Fit
How do I choose the right size?
Each product page includes a detailed size guide with measurements for shirts, skirts, and pants & trousers. We recommend comparing these measurements with your own body measurements or a garment you already own for the best fit. If you are between sizes, we generally suggest sizing up for a more relaxed fit.
Are your sizes consistent across all product categories?
Sizing may vary slightly depending on the style and cut of each garment. Please refer to the individual size guide provided on each product page for the most accurate information.
What if I receive an item that does not fit?
If your item does not fit as expected, you may return or exchange it in accordance with our Return Policy. Please contact us at [email protected] for assistance.
Shipping & Delivery
Where does PluMaison ship to?
We offer shipping to a wide range of domestic and international destinations. Available shipping options and estimated delivery times will be displayed at checkout based on your location.
How long will my order take to arrive?
Delivery times depend on your location and the shipping method selected at checkout. Once your order has been dispatched, you will receive a tracking link so you can follow your package every step of the way.
What are the shipping costs?
Shipping costs are calculated based on your delivery address and the shipping method chosen. The exact cost will be shown at checkout before you complete your purchase.
Do you offer free shipping?
From time to time, we may offer free shipping promotions. Any current offers will be clearly indicated on our website or at checkout.
Returns & Exchanges
What is your return policy?
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return within the specified return window, provided the items are unworn, unwashed, and in their original condition with all tags attached.
How do I initiate a return or exchange?
To start a return or exchange, please contact us at [email protected] with your order details. Our team will guide you through the process and provide further instructions.
How long does it take to process a refund?
Once your returned item is received and inspected, we will notify you of the approval status. Approved refunds will be processed to your original payment method within a reasonable timeframe. Processing times may vary depending on your payment provider.
Are there any items that cannot be returned?
Certain items may be non-returnable for hygiene or clearance reasons. Any such exceptions will be clearly noted on the relevant product page.
Payments
What payment methods do you accept?
We accept a variety of secure payment methods, which will be displayed at checkout. All transactions are processed through encrypted and trusted payment channels.
Is my payment information secure?
Yes. We take the security of your personal and payment information seriously. All payment data is transmitted using industry-standard encryption and is handled in accordance with applicable data protection regulations.
Will I be charged sales tax or customs duties?
Depending on your shipping destination, sales tax, import duties, or customs fees may apply. These charges, if any, are determined by your local authorities and are the responsibility of the recipient.
Products & Care
How should I care for my PluMaison garments?
Each product comes with specific care instructions on its label. To preserve the quality and longevity of your shirts, skirts, and pants & trousers, we recommend following these instructions carefully. When in doubt, gentle washing and air drying are usually safe options.
Are your product images accurate?
We make every effort to display our products as accurately as possible. However, actual colors may vary slightly depending on your screen settings and lighting conditions.
What if an item I want is out of stock?
If an item is out of stock, it will be indicated on the product page. Please check back periodically, as we regularly restock popular items. You may also contact us at [email protected] for availability updates.
Contact Us
How can I get in touch with PluMaison?
For any questions, concerns, or feedback, please email us at [email protected]. Our team is happy to assist you and will respond as quickly as possible.
What are your customer service hours?
Our support team operates during standard business hours. Emails received outside of these hours will be addressed on the next business day.